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We’re here to serve you.
Welcome to MyEvaluations.com. My name is David P. Melamed, the President & CEO of MyEvaluations.com. Earlier last Month, Verinform Systems and GME Toolkit became a part of MyEvaluations.com. You’re bound to have questions about how this transition affects you and your institution, and you’ll find those answers here.
We’ve had the privilege of providing residency management services across the country for nearly 9 years, and we currently serve over 850 institutions worldwide. MyEvaluations.com has a successful of history of keeping users happy, departments informed and data connected.
You’ll find the very latest information about this transition at www.MyEvaluations.com/Verinform
What you need to know.
Let’s start with the most important facts: · Your services will not be interrupted · Verinform Systems will continue to be supported · GME Toolkit will continue to be supported
Here are answers to some of your most important questions.
Do I need to do anything right now? No. If there are any changes that affect you, we’ll be in touch.
Will my price go up? No. Your price will remain as set on your agreement. Next spring we will be introducing new value-priced service packages from MyEvaluations.com that may even help save you money!
Will my email address change? No. You can continue to use the same accounts as always
Will I need different equipment? No. You’ll continue to use the same equipment that’s already in your institutions and departments.
Who do we pay our bills to? Your payment options stay the same. You can pay your bill by mail based on the invoices you receive. We have a new mailing address: Verinform Systems, 1275 First Avenue #234, New York, NY 10021.
Who do we contact with service and support issues? You can reach support by email Support@Verinform.com or at 1-503-231-8912 or 1-866-GME-HLP9 (1-866-463-4579). We’re here 24/7 to serve you. See section below on “Improved Service Experience” for more details.
Who do we contact with billing issues? You can reach sales by email Sales@Verinform.com or at 1-503-231-8912. We’re here Monday through Friday from 9AM to 5 PM PST to serve you.
What number do I call to speak to someone in person? You can reach us at 1-503-231-8912 or 1-866-GME-HLP9 (1-866-463-4579). We’re here 24/7 to serve you. See section below on “Improved Service Experience” for more details.
Are personnel from Verinform Systems available? Yes. Many of the key personnel involved in development, support and implementation of Verinform Systems and GME Toolkit will continue to serve your needs.
Some personnel such Ms. Dina Dickerson, Mr. Bruce Becker and Mr. Kit Johnson are no longer affiliated with Verinform Systems, GME Toolkit or MyEvaluations.com. Please redirect any of your questions to my attention.
Our Promise to You
In order to improve the overall quality of services MyEvaluations.com has promised to accomplish the following tasks. We will setup new servers and hardware for more reliable services; and we will work hard to improve your customer service experience, and we will introduce new lower-priced packages that would provide your institution and departments a better value.
These are big promises, and we are delighted to share with you that in the last month we have already accomplished the first two promises.
New Servers & Hardware We have installed and migrated all hosted services (Verinform Systems and GME Toolkit) to new servers and database platforms that operate more efficiently. All managed databases now have redundant backup systems for disaster recovery. And, we're adding new server administration processes to improve the reliability of our services.
Improved Service Experience
Now you can count on a representative answering your call 24/7 to provide a username and password reminder or to address critical application issues. We have operators who can answer basic questions and are able to escalate your call as needed for immediate attention.
All general support issues and questions regarding Verinform Systems or GME Toolkit should be sent to Support@Verinform.com. Technical Support service via email and the website have also been enhanced. Now all issues are centrally managed by a single gatekeeper support representative. As a general rule we promise an on-time service window of 3-hours for critical errors and 24-hours for non-critical issues and general questions. If the issue requires a call back then a support representative will call the administrator to help resolve the issue.
Support emails provide the following benefits not available with a phone call:
All administrators also have access to the call center or to follow-up directly (by voice or email) with a support representative. Telephone calls should be used when email is not appropriate.
Call Center 1-503-231-8912 or 1-866-GME-HLP9 (1-866-463-4579) The call center can be used to:
Other support personnel will make their phone number accessible to you as needed. However you should not initiate a support case by calling a support representative directly... send an email or call the center first.
The goal is reduce the time spent making phone calls and leaving multiple messages.
We're working hard to deliver on our promises. And we promise there's even more great news planned for 2007! Thank you for allowing us to service your residency management needs.
The 10 Client Care promises to you
Thank you for allowing us to be part of your program.
Sincerely, David P Melamed, MD, M.Sc. President & CEO MyEvaluations.com Inc.
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