The Verinform Difference

First-Rate Implementation, Training and Support We're pleased when new customers buy VerinformRM™ — but we're downright ecstatic when they get full value from its use. So, we are committed to ensuring that you get nothing less than full value from your adoption of VerinformRM.

It begins with the implementation process for new VerinformRM customers. Verinform can quickly implement VerinformRM at your sites through the use of 'off-the-shelf' evaluation forms, procedure logs and reports, default duty hours and established privacy rules for users' access to data. We can get you up and running promptly, and you can then later customize the system as desired.

Or, if you have unique institutional needs that need immediate attention, Verinform can customize its implementation of VerinformRM to meet your specific, non-standard requirements. The system's core flexibility offers you the ability to mold RM to virtually any facet of your training programs.

Then comes training. We work with you to determine the people who are to be trained and the extent of the training. For example, some components of VerinformRM lend themselves to a 'Train-the-Trainer' approach, whereby intensive training of key individuals positions them to provide effective firstlevel support to other users.

Other facets of the system, such as those involving fiscal services, customarily warrant more specialized training of a small number of institutional personnel. Training can be on-site or over the web — whichever model you believe to be more appropriate for your institution.

Whatever training regimen best meets your needs, Verinform assures that the training is successful-we test our students to make sure that they have understood and retained the curriculum, providing Certificates of Satisfactory Completion of Training to students who pass. Effective training is essential to your use of VerinformRM's many capabilities, so we give it the focus it requires.

And, once initial training is successfully completed, we offer supplemental training over the web on new features, skill-building and system orientation for new users. We want your staff to always be up-to-date on the capabilities of VerinformRM.

Once VerinformRM is operating at your institution, we provide responsive and knowledgeable support. You can reach Verinform Customer Support either by email or by phone, with rapid response that reflects the urgency of your issue. Our support assures that the system performs as intended, and also includes new releases and updates to the system, at no additional charge.

We want VerinformRM customers to embrace every capability of the system, and our commitment to effective implementation, training and support gets you there.

For a demonstration, contact us at: info@verinform.com or 503-231-8912.